Security & Privacy Policy

At Kubi we take our commitment to your privacy very seriously, and treat all personal information provided to us with care. By visiting and using the Kubi.co.uk website, you are accepting and consenting to the practices described in the following Security & Privacy Policy.

Kubi are committed to protecting your privacy and promise only to use information collected about you in accordance with our Security & Privacy Policy detailed below.

Who We Are
Any personal information provided to or gathered by the Kubi.co.uk website is controlled by Kubi and its parent organisation Kubi Direct Ltd, a company (06317698) registered in England and Wales with a registered office at: 5 Newcombe Road, St. James, Northampton, NN5 7AZ, United Kingdom.

The information we collect
When you place an Order or otherwise interact with the Kubi.co.uk Website, we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

• Information You Provide Us: This includes information which you submit to our website, or that you provide us with in any other way (by email, telephone or fax).  Such information is provided to us through such means as ordering from us, searching our website, entering competitions, requesting catalogues or querying order status.
• Information Automatically Provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the Kubi.co.uk website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer browser, operating system and internet connection details; purchase history (which we may aggregate with other shoppers to form best seller lists, or recommendations); clickstream/path analysis of your journey through our website; and products you searched for.
• Email Communications: In order to evaluate our email newsletter performance we attempt to receive a confirmation when you open and click on email newsletters from Kubi (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the unsubscribe links provided in each newsletter.
• Telephone Calls: From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.
• Information From 3rd Parties: we may receive information about you from other sources and add this to our account information. For example we update address information using data from third parties (including the Royal Mail "Change of Address" File).

How we use this information
Information is kept securely in accordance with our Security & Privacy Policy and may be used to:

1. Process and deliver your Order;
2. Provide Customer Support services to you;
3. Provide you with an up to date, efficient, and reliable service;
4. Help prevent fraud (eg. we may check credit card details with our credit agency and reserve the right to refuse Orders on that basis.
5. Open and run your Kubi.co.uk customer account;
6. Administer prize draws;
7. Provide a more personal shopping experience.

By making an Order and/or submitting your data to us you agree to this use.

Data and payment security
At Kubi we understand that security is paramount, especially where payments are concerned. Your safety when using the Kubi.co.uk website is guaranteed, as our website uses the latest security measures to protect your details when you shop with us. When you place an order on the Kubi.co.uk website, we use the strongest 128-bit SSL Software to encrypt and transfer both your credit / debit card details, and all other private customer information.  This means that only we are able to decrypt the information in order to process your order, and no one else is able to intercept this information.  Kubi never retains any credit card information entered, and uses the very latest 3D secure technologies for all payment processing.  Kubi is a fully PCI-DSS compliant organisation.

Who else may see your data
In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, Parcelforce, Citylink, DHL, UPS, DPD and their affiliates.

Marketing communications
When ordering from the Kubi.co.uk website, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.

If you no longer wish to receive email newsletters, please notify us using the unsubscribe links provided in each newsletter.

Marketing communications - 3rd party
Kubi promise never to pass your details on to any 3rd parties, other than those listed in the section ‘Who Else May See Your Data’ above.

Cookies
In Order to improve our service we make use of a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity, such as whether you have visited the Kubi.co.uk website previously is recorded on your hard drive. Cookies are used to give a more involving shopping experience, and also to assist in the retaining of shopping basket contents.

If you do not wish for us to use cookies when you use the Kubi.co.uk website then please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain how to do this. Please note that cookies allow you to take full advantage of the services we provide through the Kubi.co.uk website and so we recommend that you leave them turned on.

Your concerns
If you have any questions or comments about the Kubi Security & Privacy Policy, or if you already have submitted information that you do not wish us to have or use then please contact us either by email or post and the information will be corrected or removed from our database as soon as possible.  You can contact us at any time using the contact form here.